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FAQ

General questions:

Where is your company located?

Our company is located in Switzerland

Which countries do you deliver to?

We deliver to Germany, Austria and Switzerland.

How long does delivery take?

Delivery times vary depending on the destination country. Customers typically receive their order within 3-7 business days.

How much are the shipping costs?

Shipping costs depend on the destination country and, if applicable, the delivery address within the country.

Is there a minimum order value?

No, there is no minimum bar value at Vitami.ch.

How can I contact customer service?

You can reach us via our AI chatbot, our contact form or by email at service@vitami.ch We usually respond within 24 to 48 hours.

Payment & order process:

What payment options do you offer?

We accept major credit cards, PayPal, Klarna, Amazon Pay, Twint, Sofortüberweisung, and SEPA transfer.

How do I place an order?

Select your desired products, add them to your shopping cart and follow the instructions at checkout.

I haven't received an order confirmation. What should I do?

Please first check your spam folder, as the confirmation email may have ended up there. If you still can't find it there, check whether the order is visible in your customer account. If the confirmation is still missing, there may be an error with the email address or a technical issue. In this case, please contact our customer service at service@vitami.ch so we can assist you further.

Can I change or cancel my order later?

Changes or cancellations are possible as long as the order has not yet been shipped. Please contact our customer service.

Does Vitami offer loyalty discounts or perks for newsletter subscribers?

This makes it clear that there could be both loyalty benefits and special discounts for newsletter registrations.

Products & Ingredients:

What are medicinal mushrooms?

Medicinal mushrooms are special types of mushrooms with health-promoting properties that are used to support bodily functions.

What is Camu Camu?

Camu Camu is a tropical fruit known for its high vitamin C content, which can boost the immune system.

What are the nutritional benefits of algae?

Algae contain valuable nutrients such as omega-3 fatty acids, proteins and minerals and can support a healthy diet.

Are your products certified organic?

Yes, our Multinova products are all certified organic.

Are your products suitable for vegetarians and vegans?

Yes, our Multinova products are both vegetarian and vegan friendly.

Where do your products come from?

Our products come from manufacturers in the EU.

What are the intake and preparation recommendations?

For each product, you will find the recommended intake and preparation instructions in the product description under the drop-down menu.

CBD products:

What is CBD?

CBD (cannabidiol) is a non-psychoactive substance from the hemp plant that is known for its relaxing and beneficial properties.

How does CBD work?

CBD can have a calming effect and promote general well-being.

What effect does CBD have on animals?

CBD for animals is specially dosed cannabidiol that can be used to support the health and relaxation of pets.

Are there any possible side effects of CBD?

In rare cases, mild side effects such as dry mouth or mild fatigue may occur. However, the effect depends on individual tolerance.

Is the sale of CBD legal in Switzerland?

Yes, the sale of CBD products with a THC content below 1% is legal in Switzerland.

Returns & Exchanges

Can I return opened supplements?

Opened dietary supplements and CBD products cannot be returned.

Is there a return period for unopened products?

Yes, as a gesture of goodwill, we offer a 14-day return policy for unopened products without giving any reason.

What should I do if my product is damaged?

Please send us a photo of the damaged product and contact our customer service for further steps.

How does the exchange process work?

Exchanges are only possible for unopened items. Contact us for a return.

Product availability:

What happens if a product is no longer available?

If a product is no longer available, we will arrange for a replacement as quickly as possible.

How often is the inventory updated?

Our inventory is updated regularly so you always have the latest products available.